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How j678 Handles Your Personal Information

When you open an account with j678, you share personal details with us — and we take that seriously. This policy sets out exactly what we collect, why we collect it, and how you can request changes or deletion, subject to your local law…

Account data handled with carebKash, Nagad, Rocket payment data protectedYour rights explained clearlyContact us to update or remove data
j678 How j678 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what data we hold, ask us to correct something, or request deletion of your account information, reach out through any of the channels below. We aim to respond to data-related requests within a reasonable window, and our support team can guide you through the account verification step required before any change is made.

Email Support Send your data request or privacy question to our support email. Include your registered mobile number so we can locate your account quickly.
Live Chat Open the live chat widget from any page on j678. Our team can confirm what data we hold and walk you through the deletion request process.
Account Settings Log in and head to Account Settings to update your contact details or linked wallet number for bKash, Nagad, or Rocket directly.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data protection at j678 is not an afterthought. From the moment you register, we apply security measures to your account and payment records. Here is how each area works in practice, so you know exactly what to expect and who to contact if anything needs changing.

Account Security

Every login on j678 uses an OTP sent to your registered mobile number. This step prevents unauthorised access even if someone else knows your password.

Cookie Controls

We use session and functional cookies only. You can clear cookies from your mobile browser at any time; doing so will log you out of your current j678 session.

Data Retention

Account and payment records are kept for as long as your account is active and for a period afterwards as required by applicable law. When retention is no longer necessary, data is deleted.

Requesting Changes

To correct, export, or delete your data, contact support via live chat or email. We verify your identity first — usually a quick OTP check — before making any change.

Common Questions About Your Privacy at j678

These are the questions we hear most often about data and privacy. If something is not covered here, reach out through live chat and our support team will give you a direct answer.

We collect your name, email address, mobile number, and date of birth at registration. This is the minimum needed to verify your identity and secure your account.

No. We record the transaction reference and wallet number for payment matching, but your PIN stays on your own device and with your wallet provider — we never see it.

Yes. Contact us via live chat or email with your registered number. After an OTP identity check, we process the deletion request in line with applicable law in your region.

We retain Rocket, bKash, and Nagad transaction records while your account is active and for a period required by applicable law. Once that period ends, records are removed from our systems.

We do not sell your data. We share it only with payment processors needed to complete a bKash, Nagad, or Rocket transaction, and only to the extent required for that purpose.

Log in, go to Account Settings, and submit the updated detail. For security, we send an OTP to your current number to confirm the change before it goes live.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.